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We're Here to Help

Contact Us

Questions about a booking, payment, refund, or cancellation? Reach out and our support team will get back to you.

Email

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For general support, refund requests, cancellations, and partnership inquiries. We aim to respond within one business day.

Phone

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Call or WhatsApp us during support hours for urgent booking issues.

Office

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Visits by appointment — please email or call ahead.

Support Hours

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM

Rwanda Time (CAT). Sundays: urgent booking issues only.

Company Information

VowNest is owned and operated by Neere Business Group Ltd, a company registered in Rwanda. Payments on the platform are processed securely by our payment partner, DPO Pay.

Helpful links: Terms of Service · Privacy Policy · Refund Policy · Cancellation Policy